When it comes to selecting an auto repair shop, reviews play a large role in a vehicle owner’s decision-making process. In fact, 90% of consumers say they read online reviews before completing a transaction. That means it’s critical that your online reviews tell a positive and truthful story about your shop.
With Review Manager you can:
- Request reviews from vehicle owners immediately following their transaction while your excellent service is still fresh in their mind.
- Send a review request via text message after a vehicle owner has paid their invoice.
- Respond to reviews in a timely manner so vehicle owners know you value their feedback and patronage.
- Improve your shop’s ranking on major search engines like Google.
Vehicle owners are prompted to leave positive reviews on your Google and Facebook pages. You will be alerted to any negative reviews so that you can address issues directly with the vehicle owner. Review Manager also enables you to read and respond to all reviews left for your shop organically so that you can maintain complete control over your online reputation right from your shop computer.
Showcase your 4- and 5-star Google reviews on your Pit Stop Website with an easy-to-use add-on.