Personalize the Customer Experience Before the Phone Even Rings
Addressing vehicle owners by name is one of the most effective things you can do to help gain their trust and loyalty. Pro Call uses caller ID information to identify a caller before you even answer the phone. This unique interface creates a new pop-up window on your screen, making it easy to access the information you need, and then return to your work once the call has ended. Pro Call integrates with your shop management software in real time so you can easily deliver efficient, personalized customer service.
For your current customers:
- Get instant access to important information like name, email address, vehicle history, and service history.
- Quickly answer questions, schedule appointments, and recommend services.
For new customers:
- See their basic information like name and phone number.
- Easily and accurately build their new profile in your system.