Tag Archives: ShopKey

“For my service writers, it’s like pulling teeth to get their emails. When customers use the kiosk they’re more instinctively inclined to give you the email. You can just hand them the tablet and get the work order started right away. It’s almost all for the busy times. Customers aren’t so bored because they’re doing their own data entry.”

"Before you had to phone people, but could you catch them? Some people take their cell phone to work but they can’t use it … Now we just turn around and text them. They don’t have to say a word, and instead of waiting anywhere from 30 to 45 minutes – or longer - to hear back from them, with texting we’re getting approvals, in many instances, within 2 minutes."

“Bolt On Technology is creating a new segment in the management software market. They're working with existing shop management software and adding ‘plug-ins’ and new and improved features and reporting, with more to come. We love the oil sticker printer function and the reports will also give many new advantages. Bolt On is creating products that will improve productivity and communication both."

“I swear it’s increased productivity drastically. I can’t say enough good about it. I started using it and I can’t live without it now. It frees up so much time. After that first call I rely on that text messaging and the customers love it. It pops up on all of our computer screens in case I miss it.”

"When you look at higher-end dealerships, almost all the service writers are coming out to the car with tablets and greeting their customers. Now, my technicians are doing the same by using Mobile Manager Pro. When doing digital multi-point inspections, the photos that my techs are including when texting or emailing the inspections to customers helps to strengthen the foundation for greater customer trust."