“For my service writers, it’s like pulling teeth to get their emails. When customers use the kiosk they’re more instinctively inclined to give you the email. You can just hand them the tablet and get the work order started right away. It’s almost all for the busy times. Customers aren’t so bored because they’re doing their own data entry.”
PJ’s Auto Repair
My customer needed an invoice that was personalized to the way they do business. There was not one Shop Management Software manufacturer that was willing to make a small simple adjustment to give him what he desperately needed. Well Bolt On Technologies saved the day and multiple headaches for now a beloved customer.
"When you look at higher-end dealerships, almost all the service writers are coming out to the car with tablets and greeting their customers. Now, my technicians are doing the same by using Mobile Manager Pro. When doing digital multi-point inspections, the photos that my techs are including when texting or emailing the inspections to customers helps to strengthen the foundation for greater customer trust."
Premier Lexus and Toyota Specialists
If the service writer overlooks something it pops up on the repair order so they can address it. The oil change stickers are better than the ones we were using before. They would always fade and disappear after three months. When it was time to come in it was so faded people couldn’t read it. [Now,] everybody shows up like they should.”
"Now, it’s much easier to decode a license or VIN and get everything instantly added to our point-of-sale system. There’s less errors, and we’re not trying to read sloppy handwriting, or having to duplicate work from the piece of paper to the computer. It stops the errors. I love the system."