The Provisioning Technician handles inbound customer support inquiries from our automotive customers as well as placing support requests to our Tech Support department. To handle the multiple aspects of the position, the Technician must be able to balance inbound calls with customers, but also able to handle the software and configuration of customer devices.
What You’ll Do:
Answer incoming calls, listen to and resolve customer issues
Utilize systems and technology to complete account management tasks
Understand capabilities of standard computer applications and hardware
Recognize sales opportunity and apply sales skills to upgrade customers
Explain products and processes when interacting with customers
Appropriately escalate customer dissatisfaction
Ensure first call resolution through problem solving and effective call handling
Configuration of customer purchased devices
Must be proficient in MS Office
Excellent listening, verbal, and written communications skills
You enjoy talking to people and helping to resolve any issue
You are a quick learner and good at problem solving
Results driven and a great attitude
Demonstrated ability to communicate effectively to various levels of the organization
Proven ability to manage multiple projects at a time while paying strict attention to detail
Prior experience in entry-level customer service interaction via phone or in person
Compensation · Benefits · Perks:
Health, Dental, and Vision Insurance
Short and Long-Term Disability Insurance
Company Matching Retirement Plan
Paid Time Off
Monthly Team Breakfast!
Unlimited free soft drinks & coffee!
About BOLT ON TECHNOLOGY:
BOLT ON TECHNOLOGY (http://boltontechnology.com) designs automotive software solutions that solve the most common struggles facing the Automotive Repair & Maintenance Industry. By providing today’s repair facilities with cutting-edge PC and mobile technology, time and efficiency constraints are being drastically reduced, and considerable increases in productivity, revenue, and professionalism are being gained.
We are a cutting-edge, aggressive technology company experiencing rapid growth, with over 600% growth rate over the last three years as reported in INC Magazine.
Qualified candidates please send resume and cover letter including salary requests along with why you think you would be the best person to join our team to email@example.com.