Provisioning Technician

Job Overview:

The Provisioning Technician handles inbound customer support inquiries from our automotive customers as well as placing support requests to our Tech Support department. To handle the multiple aspects of the position, the Technician must be able to balance inbound calls with customers, but also able to handle the software and configuration of customer devices.

What You’ll Do:

  • Answer incoming calls, listen to and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Understand capabilities of standard computer applications and hardware
  • Recognize sales opportunity and apply sales skills to upgrade customers
  • Explain products and processes when interacting with customers
  • Appropriately escalate customer dissatisfaction
  • Ensure first call resolution through problem solving and effective call handling
  • Configuration of customer purchased devices

Essential Requirements:

  • Must be proficient in MS Office
  • Excellent listening, verbal, and written communications skills
  • You enjoy talking to people and helping to resolve any issue
  • You are a quick learner and good at problem solving
  • Results driven and a great attitude
  • Demonstrated ability to communicate effectively to various levels of the organization
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Prior experience in entry-level customer service interaction via phone or in person

Compensation · Benefits · Perks:

  • Competitive Salary
  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Company Matching Retirement Plan
  • Paid Time Off
  • Company Holidays
  • Monthly Team Breakfast!
  • Unlimited free soft drinks & coffee!

About BOLT ON TECHNOLOGY:

  • BOLT ON TECHNOLOGY (http://boltontechnology.com) designs automotive software solutions that solve the most common struggles facing the Automotive Repair & Maintenance Industry. By providing today’s repair facilities with cutting-edge PC and mobile technology, time and efficiency constraints are being drastically reduced, and considerable increases in productivity, revenue, and professionalism are being gained.
  • We are a cutting-edge, aggressive technology company experiencing rapid growth, with over 600% growth rate over the last three years as reported in INC Magazine.

To Apply:

Qualified candidates please send resume and cover letter including salary requests along with why you think you would be the best person to join our team to support@boltontechnology.com.

 
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