- - Talk to members of your team without an intercom (or shouting)
- - Send scheduled service reminders to ensure customers come back for service
Text your way to repair order approvals
Message Manager eliminates the need for countless unanswered messages on customers’ home, work and cell phones. This automotive software solution enables immediate notification via a customer’s cell phone for authorization of work, or to let customers know that their car is ready for pickup. Message Manager saves time, increases shop productivity and solves a core communication problem. Simply add your customer’s mobile phone number to your management system and use the module to communicate directly with your customers.
No More Voicemails - Give appointment confirmations, repair updates, and get order approvals by text directly on your computer.
Customer List - Find customer contact info faster than using your shop management system.
Team Chat - No more shouting across the shop to get updates; just use the team chat along with Mobile Manager.
Turn Recommendations to Appointments - See all of your shop's scheduled recommendations, and send a reminder message to schedule that customer.
Add Canned Messages - Send out personalized appointment reminders, birthday messages, vehicle pickups and more, with the click of a button.
Secondary Numbers - If there is more than one person who brings in the vehicle for service, easily switch from one number to the other.
Shop Internet Configuration
Internet-Minimum speed requirements
o Ping: Less than 20ms Ping represents the reaction time of your connection. The higher the number, the more likely you will have latency (delays) in data transfer to and from the web. o Download: 1mbs per device o Upload: 1mbs per device Example: If your shop has 5 computers, 5 VoIP phones, 10 employee cell phones and 10 tablets, that equals 30 devices so your minimum Download and Upload speed would be 30mbs/30mbsWireless-Minimum hardware requirements
o High Performance GB Wireless Router o Router should be centrally located in the building- Shops are built mostly of cinder block and metal framing. This architecture can limit the range of your Wi-Fi connection and create weak signal strength in the middle of an open space. When outfitting your shop with Wi-Fi, the primary high performance wireless router should be centrally located in the building. - Once the Wi-Fi is available, the signal strength should be tested at all areas in which Mobile Manager Pro will be utilized. If necessary, add wired wireless access points to strategic areas of your shop that will provide strong signal strength where needed. - The SSID and Security Key for each access point should match that of your primary wireless device. This allows for the devices to transition seamlessly while moving around your shop. Your Local Area Network (LAN) must be on the same network. This is achieved by having only one device on your network serve DHCP and all devices that need to communicate with each other must receive their DHCP from that device and have permission to communicate with each other across the network. We recommend the following device:
o Netgear WNDR4500 N900- If you decide to seek other types of routers using the minimum specifications, we cannot guarantee the device will perform sufficiently. Selecting a non-recommended device can cause poor performance and lower results.
Data Host Computer- The data host computer should always use a wired internet connection. Using a wireless connection for the data host computer reduces the ability of the computer to serve the data by 50% when using a high performance wireless router. This especially holds true when the database is a MS Access database as corruption will occur if there is even a brief interruption to the Wi-Fi connection. When Used as A Workstation - Recommended Requirements
o Core I7-6700K or equivalent processor o If custom building your unit, be sure to select a motherboard that will support the processors capability. o High Performance gaming quality video card o 16 GB RAMWhen Used Only as a Server - While a Xeon processor is listed in this section, please consider whether your requirements for the server require this higher cost processor. In most small and medium sized automotive shop implementations, the Core I7 processor listed above will do just fine at a fraction of the cost. - Recommended Requirements
o Xeon Processor E7-4809 v3 o 16 GB RAM with room for expansionWorkstation Computer - Although minimum specifications from the Shop Management System companies may indicate lower specifications for a workstations computer, we recommend the following computer specifications due to the computer being used for more than just the shop management system itself for things like running reports, add-on programs such as Bolt On Technology, web browsing and research for parts and how to video tutorials. Recommended Requirements
o Core I7-6700K or equivalent processor o If custom building your unit, be sure to select a motherboard that will support the processors capability. o High Performance gaming quality video card o 8 GB RAM with room for expansion