Welcome Station Kiosk
Customer Self Check-In Solution
Customers are tired of long lines and having to wait to talk to a Service Advisor. With Welcome Station Kiosk, customers check themselves in, give you all of their up-to-date contact information, and upsell themselves on more services.
Get Accurate Information
The most up-to-date contact information directly from the customer.
Recommendation Based Upselling
Previously recommended jobs sell themselves.
Weather Based Upsells
If it's rain or snow, hot or cold, offer weather-related upsells automatically.
Common Issue Recommendations
Automatically recommend services based on the most common issues with the customer's year/make/model.
Realtime information to and from your Shop Management System.
Reverse Phone Look-Up
New customers can have their information automatically entered from their phone number's WhitePages listing.
Upsell Previously Recommended Jobs
The last time the customer was in, they may have declined jobs or they may have just been in for a scheduled service. Whether their brake pads are getting thin, or they are due for a new cabin air filter, Welcome Station Kiosk gives them the option to have these much-needed services done as soon as they check in.
2 out of 3 customers that check in using Welcome Station Kiosk upsell themselves on at least 1 extra service.
Upsell Weather Related Jobs
If it is sunny today, but it was raining 2 days ago, would your service advisor offer windshield wipers? Welcome Station Kiosk would. Upsell opportunities are based on common services for the time of year and the weather in your shop's location over the previous 7 days.
Get the tools to make your shop look more professional, more efficient & more productive.
Shop Management System Syncing - Our signature application delivers real-time data directly into Mitchell 1, ShopKey, ALLDATA, NAPA TRACS, R.O. Writer, and more.
Contact Updates - Customers input their own information, automatically updating your shop management system with the correct contacts.
Geo-Location Based Weather Alerts - Welcome Station identifies current weather conditions and suggests services based on the vehicle care needed to maintain safety in different climates. (i.e. It’s raining – Would you like us to check your wipers?)
Pending Recommended Services - Customers can select
services previously recommended to be completed on their vehicle.
Add Canned Jobs - Customers can add services as they check in, so you know what they need before they bring it up.
Secured Identity Protection - All customers are forced to enter the correct information attached to their account in order to move forward with the check-in process.
Mobile devices (Tablets/Phones)
o Operating System: Android OS 4.2.2 or better
o Processor: Quad Core
o RAM: 2GB or more
o Camera: 5 megapixel or better rear facing camera
o Storage: 16GB or more
While the above represent the minimum specifications for Welcome Station Kiosk, each type of device has its own set of configurations that can change the performance of the program. The manufacturers of the lower cost devices do not allow the device to update to the latest version of the Android System. Due to this, there will be a time that our minimum Android version increases to take advantage of the newest features available on the platform, in which case the lower cost devices that cannot be updated and will not be able to update to the latest version of Welcome Station Kiosk. Since we cannot control those factors, we recommend and stock the following devices:
o Nexus 7 - 2nd Generation (7 inch)
o Samsung Galaxy Tab S2 (9.7 inch)
These two devices offer the best experience at a reasonable price. If you decide to seek other types of tablets/phones using the minimum specifications, we cannot guarantee the app will perform sufficiently. Selecting non-recommended devices can cause poor performance and results.
Shop Internet Configuration
Minimum Speed Requirements
o Ping: Less than 20ms Ping represents the reaction time of your connection. The higher the number, the more likely you will have latency (delays) in data transfer to and from the web.
o Download: 1mbs per device
o Upload: 1mbs per device Example: If your shop has 5 computers, 5 VoIP phones, 10 employee cell phones, and 10 tablets; that equals 30 devices. Your minimum Download and Upload speed would be 30mbs/30mbsWireless
Minimum hardware requirements
o High Performance GB Wireless Router. Router should be centrally located in the building
Shops are built mostly of cinder block and metal framing. This architecture can limit the range of your Wi-Fi connection and create weak signal strength in the middle of an open space. When outfitting your shop with Wi-Fi, the primary high performance wireless router should be centrally located in the building. Once the Wi-Fi is available, the signal strength should be tested at all areas in which Welcome Station Kiosk will be utilized. If necessary, add wired wireless access points to strategic areas of your shop that will provide strong signal strength where needed. The SSID and Security Key for each access point should match that of your primary wireless device. This allows for the devices to transition seamlessly while moving around your shop. Your Local Area Network (LAN) must be on the same network. This is achieved by having only one device on your network serve DHCP and all devices that need to communicate with each other must receive their DHCP from that device and have permission to communicate with each other across the network.
We recommend the following device:
o Netgear WNDR4500 N900
If you decide to seek other types of routers using the minimum specifications, we cannot guarantee the device will perform sufficiently. Selecting a non-recommended device can cause poor performance and lower results.
Data Host Computer
The data host computer should always use a wired internet connection. Using a wireless connection for the data host computer reduces the ability of the computer to serve the data by 50% when using a high performance wireless router. This especially holds true when the database is a MS Access database as corruption will occur if there is even a brief interruption to the Wi-Fi connection.
When Used as A Workstation
o Core i7-6700K or equivalent processor o If custom building your unit, be sure to select a motherboard that will support the processors capability.
o High Performance gaming quality video card
o 16 GB RAM
When Used Only as a Server - While a Xeon processor is listed in this section, please consider whether your requirements for the server require this higher cost processor. In most small and medium sized automotive shop implementations, the Core i7 processor listed above will do just fine at a fraction of the cost.
o Xeon Processor E7-4809 v3
o 16 GB RAM with room for expansion
Workstation Computer - Although minimum specifications from the Shop Management System companies may indicate lower specifications for a workstation's computer. We recommend the following computer specifications due to the computer being used for more than just the shop management system itself for things like running reports, add-on programs (such as BOLT ON TECHNOLOGY's), web browsing, and research for parts and how-to video tutorials.
o Core i7-6700K or equivalent processor. If custom building your unit, be sure to select a motherboard that will support the processors capability.
o High Performance gaming quality video card
o 8 GB RAM with room for expansion