- - Give directions to the shop from their address with one click
- - See spending habits, appointment schedules, and more
Know Everything About The Customer on the Phone, Before You Pick It Up
Pull up customer information as soon as they call without needing to fish around for it. As soon as they call in, you can see how much they spend on average, when they visited last, and when they are coming in again. With Pro Call, you can even go over a detailed history of the customer's vehicle(s) without going over to the shop management system. Sound professional and informed with this innovative software solution.
On Screen Caller ID - See who is calling on all of your workstations and review them with call logs.
Process Calls Efficiently - See total dollars spent, lifetime visit count, and average money spent compared to the shop average.
Detailed Information - Review customer history by Date, Invoice Number, Year/Make/Model, Odometer, Category, and even technician.
Schedule - Customer appointments are displayed with colored appointment boxes.
Shop Internet Configuration
Minimum Speed Requirements
o Ping: Less than 20ms Ping represents the reaction time of your connection. The higher the number, the more likely you will have latency (delays) in data transfer to and from the web.
o Download: 1mbs per device
o Upload: 1mbs per device Example: If your shop has 5 computers, 5 VoIP phones, 10 employee cell phones, and 10 tablets; that equals 30 devices. Your minimum Download and Upload speed would be 30mbs/30mbsWireless
Minimum hardware requirements
o High Performance GB Wireless Router. Router should be centrally located in the building
Shops are built mostly of cinder block and metal framing. This architecture can limit the range of your Wi-Fi connection and create weak signal strength in the middle of an open space. When outfitting your shop with Wi-Fi, the primary high performance wireless router should be centrally located in the building. Once the Wi-Fi is available, the signal strength should be tested at all areas in which Pro Call will be utilized. If necessary, add wired wireless access points to strategic areas of your shop that will provide strong signal strength where needed. The SSID and Security Key for each access point should match that of your primary wireless device. This allows for the devices to transition seamlessly while moving around your shop. Your Local Area Network (LAN) must be on the same network. This is achieved by having only one device on your network serve DHCP and all devices that need to communicate with each other must receive their DHCP from that device and have permission to communicate with each other across the network.
We recommend the following device:
o Netgear WNDR4500 N900
If you decide to seek other types of routers using the minimum specifications, we cannot guarantee the device will perform sufficiently. Selecting a non-recommended device can cause poor performance and lower results.
Data Host Computer
The data host computer should always use a wired internet connection. Using a wireless connection for the data host computer reduces the ability of the computer to serve the data by 50% when using a high performance wireless router. This especially holds true when the database is a MS Access database as corruption will occur if there is even a brief interruption to the Wi-Fi connection.
When Used as A Workstation
o Core i7-6700K or equivalent processor o If custom building your unit, be sure to select a motherboard that will support the processors capability.
o High Performance gaming quality video card
o 16 GB RAM
When Used Only as a Server - While a Xeon processor is listed in this section, please consider whether your requirements for the server require this higher cost processor. In most small and medium sized automotive shop implementations, the Core i7 processor listed above will do just fine at a fraction of the cost.
o Xeon Processor E7-4809 v3
o 16 GB RAM with room for expansion
Workstation Computer - Although minimum specifications from the Shop Management System companies may indicate lower specifications for a workstation's computer. We recommend the following computer specifications due to the computer being used for more than just the shop management system itself for things like running reports, add-on programs (such as BOLT ON TECHNOLOGY's), web browsing, and research for parts and how-to video tutorials.
o Core i7-6700K or equivalent processor. If custom building your unit, be sure to select a motherboard that will support the processors capability.
o High Performance gaming quality video card
o 8 GB RAM with room for expansion